Overview

Tasksight, powered by Microsoft Power Platform, is an AI-driven customer service platform that centralizes service channels, automates tasks, and enhances team collaboration. By resolving cases faster and deflecting common issues, it enables five-star support that drives repeat business and long-term customer loyalty.

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Challenges

Learn how to unlock the value faster

Whatever obstacles your brand faces, discover the key issues in your segment and learn how to unlock the opportunities that drive value.

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High Ticket Volume

Support teams are overwhelmed by repetitive, low-value inquiries, leading to delays and slower resolution times.

Fragmented Communication Channels

Managing multiple service channels (email, chat, social, etc.) without a unified system causes missed tickets and inconsistent customer experiences.

Inefficient Case Management

Manual routing, prioritization, and escalation of tickets consume valuable time and result in inconsistent service delivery.

Limited Collaboration Across Teams

Poor interdepartmental collaboration hinders quick resolution of complex issues, often leading to escalations and customer dissatisfaction.

Inadequate Use of Automation

Many support operations rely on manual processes, missing opportunities to automate repetitive tasks and reduce agent workload.

Difficulty in Maintaining Customer Retention

Inconsistent service quality and delayed resolutions affect customer loyalty, making it harder to retain and grow long-term customers.

Benefits

Technology that empowers your whole team and connects with your ecosystem.

Business Owner

Gain visibility into performance metrics and customer satisfaction while driving efficiency and cost savings.

Ops Manager

Optimize team productivity with streamlined workflows, automated case management, and real-time performance tracking.

Customer Support Agent

Resolve issues faster with AI-driven automation, reducing workload and enhancing job satisfaction.

Customer

Enjoy faster, more reliable support and a seamless experience across all communication channels.

Communicate with Customers on Their Preferred Channel

Connect seamlessly via email, phone, live chat, and WhatsApp—all within your inbox. Turn inquiries into actionable tasks, delegate efficiently, and personalize every interaction. Track the status of requests across channels and gain complete visibility into your team’s workload.

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Embrace Automation to Boost Team Productivity

Automatically route incoming queries to the right person—like assigning discount requests directly to John in Sales. Share response templates for common traveler questions, such as check-in times or amenities, to speed up replies.

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Plan Your Tasks in Advance for Greater Efficiency

Set due dates and assign tasks to individual agents for streamlined workflows. Use task templates to standardize and speed up ticket handling, ensuring every task is completed on time.

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Stay Continually Productive and Focused

Keep track of all pending tasks in one view and receive timely notifications for tasks due or newly assigned. Get alerts for incomplete tasks before closing their parent ticket, ensuring nothing falls through the cracks.

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AI-Guided Resolutions for Faster Issue Handling

Get AI-powered suggestions and next-best actions for common issues, right within your workflow. Automatically retrieve relevant knowledge base articles, FAQs, or templates to resolve tickets faster. Proactively guide agents on optimal responses, ensuring consistent, high-quality resolutions every time.

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Delegate Emails as Tasks Automatically

Assign emails to the right team member using skill-based routing or the round-robin method. Track email statuses and efficiently balance your team’s workload for improved productivity and faster responses.

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Adhere to SLAs and Prioritize Emails on Time

Set SLA policies directly within your inbox to guarantee timely responses. Stay ahead of deadlines with custom reminders for emails nearing an SLA breach, ensuring no query is left unattended.

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Why Infarsight?

We help you transform your vision into value, faster.

Infarsight is a global technology innovation company specializing in Artificial intelligence & automation solutions, with a particular focus on the travel, hospitality, transportation and ports.

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Innovation with intention

Build new platforms, while making the most of what you already have. Infarsight specializes in cutting-edge software development, that combines creativity and technology to deliver seamless digital experiences and software solutions that fuel business growth.

Deliver more value

Generate growth by creating more value for your entire ecosystem. Innovation and automation are at the core of our culture. While our competitors rely on increasing headcount, we leverage automation to control costs, minimize errors, and accelerate results. It’s all part of our promise: Vision to Value. Faster.

10+

Years of Excellence

30+

Happy Clients

200+

People

4+

IP Investments

95%

Client Retention

20%

Fast Product Delivery

Case Studies

Helping clients move forward with our innovative solutions.

Turning vision to value faster.

Schedule a call today

Leading Resorts

Automated post travel customer queries using power apps & Open AI . Implemented an Omni channel issue resolution engine

Leading Travel Agency -KSA

The Corporate Booking Bot automates email booking requests and integrates with Freshdesk for seamless support.

Leading Hotel Chain

Accelerated their product development for B2B products that includes complex GDS integrations

Leading Airline

RPA bot implementation to communicate customers automatically for cancellations and reschedule

Leading Resorts

Automated post travel customer queries using power apps & Open AI . Implemented an Omni channel issue resolution engine

Leading Travel Agency -KSA

The Corporate Booking Bot automates email booking requests and integrates with Freshdesk for seamless support.

Leading Hotel Chain

Accelerated their product development for B2B products that includes complex GDS integrations

Leading Airline

RPA bot implementation to communicate customers automatically for cancellations and reschedule

Testimonial

See how our innovation have empowered businesses, explore what our customers have to say.

Here`s what the client said about our services

Partnering with Infarsight has been a game changer for us. Their automation capabilities have not only streamlined our processes but also fueled innovation, allowing us to bring new solutions to market faster than ever. With Infarsight’s expertise, we've been able to reduce operational bottlenecks and stay ahead in a competitive landscape. Their approach has truly accelerated our digital transformation, driving both efficiency and growth.

Anderson Hernandez

SVP Contact Centers & Operations

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we will come back with a comprehensive approach and proposal to address your problem. And once agreed upon, we will execute it end-to-end